Customer Care Centers - IBISWorld Industry Market Research

Customer Care Centers

Customer Care Centers - IBISWorld Industry Market Research
Customer Care Centers
Published Jun 09, 2015
32 pages — Published Jun 09, 2015
Price US$ 910.00  |  Buy this Report Now

About This Report


Companies in the Customer Care Centers industry operate telephone call centers, providing service, support and advice to customers who call in relation to products and services. Profitability for this industry has been variable, due to a confluence of technological change, relocation of operations, government assistance and the increasing number of workers working remotely. Over the next five years, consumer spending growth will spur new business, especially internet retailers, and this will drive moderate industry growth against continuing contractionary pressures.

Industry firms answer inbound telephone calls regarding customer queries and tech support.

The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.

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Report Type
US Special Collection
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IBISWorld Industry Market Research—IBISWorld is a leading strategic business information provider that offers comprehensive information on more than 700 US industries covering 4,000 individual product segments. They also provide global industry and industry risk rating reports covering Australia, the United Kingdom and China. IBISWorld data offers detailed analysis on growth trends, the competitive environment and key issues. Reports average 30 to 40 pages and contain figures; market characteristics; product, market and service segmentation; industry conditions, current and historical performance analysis; risk scores; industry participants and market share; factors to success; and 5-year forecasts with forecast analysis.

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Cite this Report

IBISWorld Industry Market Research. "Customer Care Centers" Jun 09, 2015. Alacra Store. Jun 22, 2018. <>
IBISWorld Industry Market Research. (2015). Customer Care Centers Jun 09, 2015. New York, NY: Alacra Store. Retrieved Jun 22, 2018 from <>
US$ 910.00
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