Companies in the Customer Care Centers industry operate telephone call centers, providing service, support and advice to customers who call in relation to products and services. Profitability for this industry has been variable, due to a confluence of technological change, relocation of operations, government assistance and the increasing number of workers working remotely. Over the next five years, consumer spending growth will spur new business, especially internet retailers, and this will drive moderate industry growth against continuing contractionary pressures.
Industry firms answer inbound telephone calls regarding customer queries and tech support.
The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.