Few people in Australia are comfortable repairing their own computer. Consumers continue to view internal operations of computers as complicated, although this has not translated to booming demand for the industry. Businesses today have made two clear shifts in operations that spell trouble for the long-term viability of computer maintenance providers. The tendency to lease computers rather than buy them often means that computers are replaced when, or before, they malfunction. Furthermore, the increasing presence of comprehensive, in-house IT teams means that many repairs can be conducted at minimal cost. An influx of IT specialists occurred in the late 1990s due to the dot-com crash.
Competitors in this industry provide computer maintenance and repair services, including the repair of computer peripheral equipment such as servers. Repairs also include diagnostic efforts on poorly designed or installed software and hardware.
The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.