Call Centres in the UK - IBISWorld Industry Market Research

Call Centres in the UK

Call Centres in the UK - IBISWorld Industry Market Research
Call Centres in the UK
Published Aug 19, 2015
26 pages — Published Aug 19, 2015
Price US$ 875.00  |  Buy this Report Now

About This Report

  
Abstract:

Industry operators have faced difficult conditions over much of the past five years owing to the lasting effects of the downturn. Before 2008-09, the industry performed well as businesses focused on improving their customer service and chose to outsource non-core operations. However, the financial crisis and subsequent downturn resulted in a considerable fall in demand as businesses slashed their spending in order to curb costs. The industry has also faced strong competition from offshore call centres, which has further impeded its performance.

Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only includes outsourced work.

The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.

  
Source:
Document ID
N82.200
Country
Report Type
Format:
PDF Adobe Acrobat
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IBISWorld Industry Market Research—IBISWorld is a leading strategic business information provider that offers comprehensive information on more than 700 US industries covering 4,000 individual product segments. They also provide global industry and industry risk rating reports covering Australia, the United Kingdom and China. IBISWorld data offers detailed analysis on growth trends, the competitive environment and key issues. Reports average 30 to 40 pages and contain figures; market characteristics; product, market and service segmentation; industry conditions, current and historical performance analysis; risk scores; industry participants and market share; factors to success; and 5-year forecasts with forecast analysis.

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Cite this Report

  
MLA:
IBISWorld Industry Market Research. "Call Centres in the UK" Aug 19, 2015. Alacra Store. Dec 07, 2016. <http://www.alacrastore.com/storecontent/IBISWorld-Industry-Market-Research/Call-Centres-in-the-UK-2042-2015>
  
APA:
IBISWorld Industry Market Research. (2015). Call Centres in the UK Aug 19, 2015. New York, NY: Alacra Store. Retrieved Dec 07, 2016 from <http://www.alacrastore.com/storecontent/IBISWorld-Industry-Market-Research/Call-Centres-in-the-UK-2042-2015>
  
US$ 875.00
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