In the five years to 2015, revenue for the CRM System Providers industry has been steadily increasing. Strong corporate profit and economic recovery resulted in many operators increasing their investments in new capital, and investing in in-service systems such as CRM service providers, leading to steady revenue increases for industry operators. Moreover, the industry is projected to continue expanding over the next five years. As the economy continues to grow and companies are more willing to take risks, more operators will likely purchase CRM services. As credit markets tighten however, some small and medium operators will be discouraged from investing in capital and implement lower-cost business processes.
This industry develops software or platforms for customer relationship management (CRM). CRM is a widely implemented strategy for managing a companys interactions with customers, clients and sales prospects.
The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.