Over the past five years, the Business Process Outsourcing industry has grown steadily due to increasing demand from downstream businesses. As Australian industries and businesses continue to grow, competition and operational efficiency have become crucial for a successful business. As a result, to remain competitive and reduce overhead costs, many businesses have increasingly outsourced non-core business processes. Over the five years through 2014-15, the industry is expected to grow at an annualised 3.3% to $24.8 billion.
This industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks, in which industry players would operate, administer and manage based on defined and measurable performance metrics.
The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.