The Business Process Outsourcing (BPO) Services industry prospered over the five years to 2015. The improving US economy, coupled with rising revenue in the finance and accounting sectors, in credit card services and in the insurance and human resource industries, have helped support BPO sales. Additionally, employers within these sectors and industries have experienced escalating expenses, due to wage increases and rising health insurance costs, and have contracted BPO service providers as a means of controlling these expenditures. The industry will continue to flourish in the five years to 2020, as revenue will be further supported by increasing wage pressure and burgeoning employer healthcare costs.
Operators in this industry provide third-party outsourcing services on a contract basis. Clients can outsource specific operations and business functions, including both back and front office tasks, to companies in this industry.
The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.