Operators in the Business Concierge Services industry conduct their clients' professional and personal affairs, from handling dry cleaning and shopping to making travel arrangements. During the recession, low corporate profit and low per capita disposable income discouraged households and companies from hiring concierges, though many new firms entered the industry during the recession because of its low barriers to entry. As the economy recovers, demand is expected to return to the industry, with solid revenue and enterprise growth over the next five years.
Business concierges provide on-demand services for business executives, clients, employees and individuals. Companies offer a wide variety of services, including running errands, conducting grocery and personal shopping, making travel and restaurant reservations, and home management. Services may be provided in-person or remotely via telecommunications. Companies that function like brokers to match client requests with available freelance concierges are excluded from this industry.
The report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecast, growth rates and an analysis of the industry key players and their market shares.