Unified Communications and Collaboration: Laying the Foundations for Business Process Flexibility and Innovation - 2008/04/01 - Butler Group

Report title: Unified Communications and Collaboration: Laying the Foundations for Business Process Flexibility and Innovation

from Butler Group
204 page report published Apr 01, 2008

Price $1,995.00 available for immediate download

Report Overview

Table of Contents

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This Report reveals: The business issues driving the need for Unified Communications andCollaboration tools. How integrating communications capability with applications leadsto business process improvement. Why organisations need the foundation of a single, IP-basedinfrastructure. The benefits and barriers identified by organisations evolving to aconverged environment. How to plan and deploy a unified communications solution. The significance of adopting a layered architecture. Examples of successful unified communications deployments. The key trends within the marketplace. A comprehensive review of communication technology providers.

Source:

Butler Group

Document ID:

BGTC0047

Industry:

Professional & Management Services

Industry:

Telecommunications

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Title	Starting Page	Number of Pages
Sections
Section 1: Management Summary 7 1.1 Management Summary 9 Section 2: Introduction 13 2.1 Report Introduction and Objectives 15 2.2 Providing Communication Services 16 2.3 The Collaboration Environment 21 Section 3: Business Strategies 25 3.1: Cost Reduction	0	1
Section 1: Management Summary 7	0	1
Section 1: Management Summary	7	6
1.1 Management Summary	9	4
1.1 Management Summary 9	0	1
Section 2: Introduction 13	0	1
Section 2: Introduction	13	12
2.1 Report Introduction and Objectives	15	1
2.1 Report Introduction and Objectives 15	0	1
2.2 Providing Communication Services 16	0	1
2.2 Providing Communication Services	16	5
2.3 The Collaboration Environment	21	4
2.3 The Collaboration Environment 21	0	1
Section 3: Business Strategies 25	0	1
Section 3: Business Strategies	25	20
3.1 Cost Reduction	27	4
3.1: Cost Reduction 27	0	1
3.2 Process Enablement 31	0	1
3.2 Process Enablement	31	5
3.3 Working Practices	36	4
3.3 Working Practices 36	0	1
3.4 Improving Collaboration 40	0	1
3.4 Improving Collaboration	40	5
Section 4: Planning and Implementation	45	20
Section 4: Planning and Implementation 45	0	1
4.1 Issues 47	0	1
4.1 Issues	47	5
4.2 Assessment	52	4
4.2 Assessment 51	0	1
4.3 Organisational Impact 55	0	1
4.3 Organisational Impact	56	4
4.4 Deployment	60	5
4.4 Deployment 60	0	1
Section 5: Unified Communications Architecture 65	0	1
Section 5: Unified Communications Architecture	65	32
5.1 Platform Architecture	67	4
5.1 Platform Architecture 67	0	1
5.2 Physical Layer 71	0	1
5.2 Physical Layer	71	5
5.3 Network Layer	76	5
5.3 Network Layer 76	0	1
5.4 Session Layer 81	0	1
5.4 Session Layer	81	5
5.5 Presentation Layer	86	3
5.5 Presentation Layer 86	0	1
5.6 Application Layer 89	0	1
5.6 Application Layer	89	8
Section 6: Unified Collaboration Systems	97	24
Section 6: Unified Collaboration Systems 97	0	1
6.1 Applications 99	0	1
6.1 Applications	99	5
6.2 Systems and Solutions	104	4
6.2 Systems and Solutions 104	0	1
6.3 Services 108	0	1
6.3 Services	108	6
6.4 Devices	114	7
6.4 Devices 114	0	1
Section 7: Case Studies 121	0	1
Section 7: Case Studies	121	18
7.1 Case Studies	122	17
7.1 Case Studies 122	0	1
Section 8: Market Analysis 139	0	1
Section 8: Market Analysis	139	26
8.1 Convergence Solution Adoption	141	4
8.1 Convergence Solution Adoption 141	0	1
8.2 Market Trends 145	0	1
8.2 Market Trends	145	5
8.3 Vendor Selection	150	4
8.3 Vendor Selection 150	0	1
8.4 Vendor Analysis 154	0	1
8.4 Vendor Analysis	154	11
Section 9: Vendor Profiles	165	22
Section 9: Vendor Profiles 165	0	1
Alcatel-Lucent 167	0	1
Alcatel-Lucent	167	1
Avaya Inc.	168	1
Avaya Inc. 168	0	1
Cisco Systems, Inc. 169	0	1
Cisco Systems, Inc.	169	1
Ericsson, Inc.	170	1
Ericsson, Inc. 170	0	1
Eurodata Systems 171	0	1
Eurodata Systems	171	1
HP	172	1
HP 172	0	1
IBM Corporation 173	0	1
IBM Corporation	173	1
Interactive Intelligence, Inc.	174	1
Interactive Intelligence, Inc. 174	0	1
Microsoft Corporation 175	0	1
Microsoft Corporation	175	2
Mitel Networks Corporation	177	1
Mitel Networks Corporation 177	0	1
NEC Unified Solutions, Inc. 178	0	1
NEC Unified Solutions, Inc.	178	1
Nortel Networks Corporation	179	1
Nortel Networks Corporation 179	0	1
Novell, Inc. 180	0	1
Novell, Inc.	180	1
ShoreTel, Inc.	181	1
ShoreTel, Inc. 181	0	1
Siemens Enterprise Communications (SEC) GmbH & Co. KG 182	0	1
Siemens Enterprise Communications (SEC) GmbH & Co. KG	182	2
TeleWare plc	184	1
TeleWare plc 184	0	1
Vocera Communications Inc. 185	0	1
Vocera Communications Inc.	185	2
Section 10: Glossary	187	18
Section 10: Glossary 187	0	1

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