IT Systems Management: Exploiting the Infrastructure for Business Value - 2008/04/01 - Butler Group

Report title: IT Systems Management: Exploiting the Infrastructure for Business Value

from Butler Group
288 page report published Apr 01, 2008

Price $1,995.00 available for immediate download

Report Overview

Table of Contents

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About Butler Group

This Report reveals: How organisations should approach the deployment of systemsmanagement. Why Business Service Management is a key enabling capability ofany systems management tool. The differences between IT Service Management and IT SystemsManagement. How IT Systems Management can help transform the way ITdepartments operate. The business challenges, opportunities, and benefits that systemsmanagement addresses. Why management of the infrastructure will become a significantinfluence on the added value that virtualisation technologies candeliver. How systems management capabilities are changing the skills andcompetencies needed in IT.

Source:

Butler Group

Document ID:

BGTC0048

Industry:

Professional & Management Services

Industry:

Software

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Format:

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Title	Starting Page	Number of Pages
Sections
Section 1: Management Summary 9 1.1 Management Summary 11 Section 2: Business Issues 17 2.1 Report Introduction 19 2.2 The Changing Approach to Systems Management 21 2.3 The Importance of IT Service Management 24 2.4 Understanding the Impact of Technology	0	1
Section 1: Management Summary 9	0	1
Section 1: Management Summary	9	8
1.1 Management Summary	11	6
1.1 Management Summary 11	0	1
Section 2: Business Issues 17	0	1
Section 2: Business Issues	17	22
2.1 Report Introduction	19	2
2.1 Report Introduction 19	0	1
2.2 The Changing Approach to Systems Management 21	0	1
2.2 The Changing Approach to Systems Management	21	3
2.3 The Importance of IT Service Management	24	3
2.3 The Importance of IT Service Management 24	0	1
2.4 Understanding the Impact of Technology on Business Services 27	0	1
2.4 Understanding the Impact of Technology on Business Services	27	3
2.5 The Role of Systems Management in Business Continuity	30	6
2.5 The Role of Systems Management in Business Continuity 30	0	1
2.6 Quantifying the Business Benefits of a Unified Systems Management Approach 36	0	1
2.6 Quantifying the Business Benefits of a Unified Systems Management Approach	36	3
Section 3: Technology Capabilities	39	32
Section 3: Technology Capabilities 39	0	1
3.1 Monitoring and Fault Diagnosis 41	0	1
3.1 Monitoring and Fault Diagnosis	41	3
3.2 Change and Configuration Management	44	3
3.2 Change and Configuration Management 44	0	1
3.3 IT Service Management 47	0	1
3.3 IT Service Management	47	2
3.4 Business Systems Management	49	4
3.4 Business Systems Management 49	0	1
3.5 Performance and Optimisation 53	0	1
3.5 Performance and Optimisation	53	3
3.6 Administration/Reporting	56	2
3.6 Administration/Reporting 56	0	1
3.7 Deployment 58	0	1
3.7 Deployment	58	3
3.8 Scope of Management Capability	61	2
3.8 Scope of Management Capability 61	0	1
3.9 Managing in a Virtualised Environment 63	0	1
3.9 Managing in a Virtualised Environment	63	8
Section 4: Strategies and Implementation	71	24
Section 4: Strategies and Implementation 71	0	1
4.1 Infrastructure Management Maturity Models 73	0	1
4.1 Infrastructure Management Maturity Models	73	4
4.2 Impact of Systems Management on IT Structures and Skills	77	4
4.2 Impact of Systems Management on IT Structures and Skills 77	0	1
4.3 Matching IT Domain Supply with Business Domain Demand 81	0	1
4.3 Matching IT Domain Supply with Business Domain Demand	81	5
4.4 Practical Considerations When Implementing a Systems Management Tool	86	4
4.4 Practical Considerations When Implementing a Systems Management Tool 86	0	1
4.5 Adoption Strategies for Systems Management 90	0	1
4.5 Adoption Strategies for Systems Management	90	5
Section 5: Market Analysis	95	18
Section 5: Market Analysis 95	0	1
5.1 Market Overview 97	0	1
5.1 Market Overview	97	3
5.2 Vendor Comparisons	100	9
5.2 Vendor Comparisons 100	0	1
5.3 Future Directions 109	0	1
5.3 Future Directions	109	4
Section 6: Tables	113	48
Section 6: Tables 113	0	1
6.1 Butler Group IT Systems Management Features Matrix 115	0	1
6.1 Butler Group IT Systems Management Features Matrix	115	38
6.2 Butler Group IT Systems Management Product Capability Diagrams	153	4
6.2 Butler Group IT Systems Management Product Capability Diagrams 153	0	1
6.3 Butler Group IT Systems Management Market Lifecycle Ratings 157	0	1
6.3 Butler Group IT Systems Management Market Lifecycle Ratings	157	4
Section 7: Technology Audits	161	70
Section 7: Technology Audits 161	0	1
BMC Software, Inc. â€“ Business Service Management v1 163	0	1
BMC Software, Inc. Business Service Management v1	163	8
CA Inc. CA Systems Management	171	12
CA Inc. â€“ CA Systems Management 171	0	1
EMC Corporation â€“ EMC Smarts 183	0	1
EMC Corporation EMC Smarts	183	10
HP Business Service Automation v1	193	10
HP â€“ Business Service Automation v1 193	0	1
IBM â€“ Tivoli 203	0	1
IBM Tivoli	203	10
Microsoft Microsoft System Center 2007	213	8
Microsoft â€“ Microsoft System Center 2007 213	0	1
Novell â€“ ZENworks version 10 221	0	1
Novell ZENworks version 10	221	10
Section 8: Vendor Profiles	231	42
Section 8: Vendor Profiles 231	0	1
8.1 Monitoring 233	0	1
8.1 Monitoring	233	1
ATM Limited	233	1
ATM Limited 233	0	1
Netuitive 234	0	1
Netuitive	234	1
Nimsoft	235	1
Nimsoft 235	0	1
8.2 Network 236	0	1
8.2 Network	236	1
Cisco Systems	236	1
Cisco Systems 236	0	1
Entuity 237	0	1
Entuity	237	1
Insightix	238	1
Insightix 238	0	1
Juniper Networks 239	0	1
Juniper Networks	239	1
NetQoS	240	1
NetQoS 240	0	1
NetworkD 241	0	1
NetworkD	241	1
Network General	242	1
Network General 242	0	1
8.2 Network (continued)	0	1
Opnet	243	1
Packeteer	244	1
Opnet 243	0	1
Packeteer 244	0	1
SolarWinds	245	1
Zeus Technology Ltd.	246	1
SolarWinds 245	0	1
Zeus Technology Ltd. 246	0	1
8.3 General	247	1
FrontRange	247	2
8.3 General 247	0	1
FrontRange 247	0	1
Fujitsu Siemens	249	2
Hornbill	251	1
Fujitsu Siemens 249	0	1
Hornbill 251	0	1
iEt Solutions	252	1
Infovista	253	1
iEt Solutions 252	0	1
Infovista 253	0	1
Infra Corporation	254	1
Itheon, Inc.	255	1
Infra Corporation 254	0	1
Itheon, Inc. 255	0	1
LANDesk	256	1
Managed Objects	257	1
LANDesk 256	0	1
Managed Objects 257	0	1
NetIQ	258	2
Platespin	260	1
NetIQ 258	0	1
Platespin 260	0	1
Quest Software, Inc.	261	1
Red Hat	262	1
Quest Software, Inc. 261	0	1
Red Hat 262	0	1
SpiceWorks	263	1
Symantec Altiris	263	3
SpiceWorks 263	0	1
Symantec â€“ Altiris 263	0	1
VMware	266	1
8.4 Storage	267	1
VMware 266	0	1
8.4 Storage 267	0	1
CommVault	267	1
Datacore	268	1
CommVault 267	0	1
Datacore 268	0	1
FalconStor	269	1
Network Appliance, Inc.	270	1
FalconStor 269	0	1
Network Appliance, Inc. 270	0	1
8.5 Applications	270	1
Oracle	270	3
8.5 Applications 270	0	1
Oracle 270	0	1
Section 9: Glossary	273	16
Section 9: Glossary 273	0	1

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