Enterprise Collaboration - Delivering Better Business Results and Outcomes - 2009/09/16 - Butler Group

Report title: Enterprise Collaboration - Delivering Better Business Results and Outcomes

from Butler Group
236 page report published Sep 16, 2009

Price $2,995.00 available for immediate download

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When it comes to Enterprise Collaboration, many organisations remain 'land-locked'; restricted by the architectures, deployment models, and functionality of solutions that were conceived in another age - an age when there was no Web 2.0, no mobile Internet, no impending pandemic, and no economic crisis. Of those organisations that are trying to move ahead in the 'new world of work', many IT departments are struggling to keep pace with the rapidly-changing world of information worker solutions and with the consumerisation of collaboration technologies in particular. Web-native collaboration solutions are continuing to grow in popularity amongst the twenty-something 'net-generation', and these Internet-born offerings are now starting to cross over into the world of enterprise IT. The challenge for IT managers is to reap the benefit of the best aspects of these new tools, whilst avoiding the pitfalls that can arise from ignoring these possibilities altogether. Moreover, this must be achieved against a backdrop of shrinking IT budgets and increased expectancy.KEY FINDINGS_ Fundamentally, Enterprise Collaboration is about driving better business results and outcomes._ Enterprise Collaboration systems underpin many of the real value-add activities of organisations._ Increasing the productivity of Sales, General, and Administration personnel means reducing the cost of doing business._ Organisations must increase collaboration effectiveness amidst the threat of pandemics and other global disasters._ E-mail remains the lowest common denominator for Enterprise Collaboration, but as consumers we are exploring new collaboration options and models._ The white collar workers of established economies are no longer the sole focus of Enterprise Collaboration solutions._ End-users increasingly expect Enterprise Collaboration solutions to be time, location, and deviceindependent._ Googleâ??s US$50 per user, per year Google Apps offering calls into question the real value of onpremises Enterprise Collaboration solutions._ The economics of cloud-based collaboration offerings could help some organisations weather the global recession._ Established Enterprise Collaboration strategies are being adapted to accommodate Web 2.0.This Report reveals:_ How Enterprise Collaboration can drive better business results and outcomes._ How organisations are adding real business value through the use of Enterprise Collaboration solutions._ How increasing the productivity of Sales, General, and Administration personnel can reduce the cost of doing business._ Why organisations must increase collaboration effectiveness amidst the threat of pandemics and other global disasters._ Why e-mail remains the lowest common denominator for Enterprise Collaboration._ How organisations are extending the reach and range of their Enterprise Collaboration solutions to integrate deskless workers._ How Googleâ??s new collaboration offerings are calling into question the value of traditional Enterprise Collaboration solutions._ How the economics of cloud computing could help some organisations weather the global recession._ How Enterprise Collaboration strategies can be adapted to accommodate Web 2.0.

Source:

Butler Group

Document ID:

BGTC0059

Industry:

Computer

Industry:

Professional & Management Services

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Format:

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Title	Starting Page	Number of Pages
Sections
Contents â?? September 2009 Section 1: Management Summary 7 1.1 Management Summary 9 Section 2: Introduction and Business Perspectives 15 2.1 Report Introduction and Objectives 17 2.2 Enterprise Collaboration Past, Present, and Future 18 2.3 Enterprise Co	0	1
Contents â€“ September 2009	0	1
Section 1: Management Summary	7	8
1.1 Management Summary	9	6
Section 2: Introduction and Business Perspectives	15	10
Section 1: Management Summary 7	0	1
1.1 Management Summary 9	0	1
2.1 Report Introduction and Objectives	17	1
2.2 Enterprise Collaboration Past, Present, and Future	18	3
Section 2: Introduction and Business Perspectives 15	0	1
2.1 Report Introduction and Objectives 17	0	1
2.3 Enterprise Collaboration Drivers and Requirements	21	4
Section 3: Reducing Operational Costs Through Enterprise Collaboration	25	14
2.2 Enterprise Collaboration Past, Present, and Future 18	0	1
2.3 Enterprise Collaboration Drivers and Requirements 21	0	1
3.1 Reducing the Cost of Information Work	27	3
3.2 Increasing Business Efficiency Through Smart Work	30	4
Section 3: Reducing Operational Costs Through Enterprise Collaboration 25	0	1
3.1 Reducing the Cost of Information Work 27	0	1
3.3 Adapting to a New World Economy	34	5
Section 4: Efficient Collaboration with Remote Workers, Partners, and Customers	39	16
3.2 Increasing Business Efficiency Through â€˜Smart Workâ€™ 30	0	1
3.3 Adapting to a New World Economy 34	0	1
4.1 Improving Collaboration with External Stakeholders	41	4
4.2 Using Collaboration Tools to Enhance Flexible Working	45	4
Section 4: Efficient Collaboration with Remote Workers,	0	1
Partners, and Customers 39	0	1
4.3 Mobile Applications	49	6
Section 5: The Impact of Web 2.0 and Cloud Computing on Enterprise Collaboration	55	14
4.1 Improving Collaboration with External Stakeholders 41	0	1
4.2 Using Collaboration Tools to Enhance Flexible Working 45	0	1
5.1 Cloud-based Enterprise Collaboration Solutions	57	3
5.2 Extending Collaboration Through Cloud Economics	60	5
4.3 Mobile Applications 49	0	1
Section 5: The Impact of Web 2.0 and Cloud Computing on	0	1
5.3 Enterprise Collaboration Meets Web 2.0	65	4
Section 6: Market Analysis	69	34
Enterprise Collaboration 55	0	1
5.1 Cloud-based Enterprise Collaboration Solutions 57	0	1
6.1 Butler Group Enterprise Collaboration Features Matrix	71	14
6.2 Butler Group Enterprise Collaboration Decision Matrix	85	11
5.2 Extending Collaboration Through Cloud Economics 60	0	1
5.3 Enterprise Collaboration Meets Web 2.0 65	0	1
6.3 Enterprise Collaboration Market Analysis	96	7
Section 7: Technology Audits	103	100
Section 6: Market Analysis 69	0	1
6.1 Butler Group Enterprise Collaboration Features Matrix 71	0	1
Adobe Systems Adobe Acrobat Connect Pro 7	105	10
Cisco Enterprise Collaboration	115	8
6.2 Butler Group Enterprise Collaboration Decision Matrix 85	0	1
6.3 Enterprise Collaboration Market Analysis 96	0	1
EMC EMC CenterStage	123	10
Google Google Apps Premier Edition	133	12
Section 7: Technology Audits 103	0	1
Adobe Systems â€“ Adobe Acrobat Connect Pro 7 105	0	1
IBM Enterprise Collaboration	145	12
Microsoft Enterprise Collaboration	157	12
Cisco â€“ Enterprise Collaboration 115	0	1
EMC â€“ CenterStage 123	0	1
Novell Enterprise Collaboration	169	12
Open Text Open Text Collaboration & Community Management	181	10
Google â€“ Google Apps Premier Edition 133	0	1
IBM â€“ Enterprise Collaboration 145	0	1
Oracle Oracle Beehive 1.5	191	12
Section 8: Vendor Profiles	203	20
Microsoft â€“ Enterprise Collaboration 157	0	1
Novell â€“ Enterprise Collaboration 169	0	1
Alfresco	205	1
Atlassian	205	1
Open Text â€“ Collaboration & Community Management 181	0	1
Oracle â€“ Oracle Beehive 1.5 191	0	1
Autonomy	206	1
blueKiwi	207	1
Section 8: Vendor Profiles 203	0	1
Alfresco 205	0	1
Citrix	208	1
Day Software	209	1
Atlassian 205	0	1
Autonomy 206	0	1
GroveSite	210	1
Huddle	211	1
blueKiwi 207	0	1
Citrix 208	0	1
Jive	212	1
Leverage Software	213	1
Day Software 209	0	1
GroveSite 210	0	1
NextPage	214	1
ONEsite	214	1
Huddle 211	0	1
Jive 212	0	1
OutStart	215	1
Ramius Corporation	216	1
Leverage Software 213	0	1
NextPage 214	0	1
SocialText	217	1
Telligent	218	1
ONEsite 214	0	1
OutStart 215	0	1
Traction Software	218	1
Vignette (OpenText)	219	1
Ramius Corporation 216	0	1
SocialText 217	0	1
WorkLight	220	1
ZOHO	221	2
Telligent 218	0	1
Traction Software 218	0	1
Section 9: Glossary	223	14
Vignette (OpenText) 219	0	1
WorkLight 220	0	1
ZOHO 221	0	1
Section 9: Glossary 223	0	1

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