Key Trends in Converged Communications: Vendor strategies, market development and emerging opportunities - 2009/08/01 - Business Insights

Report title: Key Trends in Converged Communications: Vendor strategies, market development and emerging opportunities

from Business Insights
151 page report published Aug 01, 2009

Price $2,875.00 available for immediate download

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There has been a lot of publicity surrounding IP telephony and converged communications over recent years. Voice/data convergence technologies are now mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position.

Source:

Business Insights

Document ID:

rbtc0124

Industry:

Telecommunications

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Title	Starting Page	Number of Pages
Sections
Table of Contents Key Trends in Converged Communications Executive summary 8 Market analysis 8 Vendor strategies 9 Market opportunity 10 Competitive landscape 11 The role of mobility 12 Special focus: IP Contact Centers 13 Video in the enterprise 14 Chapte	0	1
Table of Contents	0	1
Key Trends in Converged Communications	0	1
Executive summary 8	0	1
Market analysis 8	0	1
Vendor strategies 9	0	1
Market opportunity 10	0	1
Competitive landscape 11	0	1
The role of mobility 12	0	1
Special focus: IP Contact Centers 13	0	1
Video in the enterprise 14	0	1
Chapter 1 Market analysis 16	0	1
Summary 16	0	1
Voice/data convergence in 2009 17	0	1
IP transformation 19	0	1
IT investment plans 21	0	1
Business trends 24	0	1
The role of mobility 25	0	1
Green IT 26	0	1
Video conferencing and remote working 26	0	1
Competitive landscape 28	0	1
Managed services 29	0	1
The convergence of communications and enterprise applications 30	0	1
Market trends 31	0	1
Contact centers 34	0	1
Mobility investment 35	0	1
Market analysis 38	0	1
Chapter 2 Vendor strategies 42	0	1
Summary 42	0	1
Introduction 43	0	1
End user adoption trends 45	0	1
Customer drivers 47	0	1
Customer inhibitors 49	0	1
Vendor go-to-market strategies 50	0	1
Vendor strategy recommendations 51	0	1
Chapter 3 Market opportunity 54	0	1
Summary 54	0	1
Market context 55	0	1
Market opportunity 56	0	1
By technology 57	0	1
By region 59	0	1
By vertical 60	0	1
Greenfield investments 61	0	1
Future outlook 63	0	1
Chapter 4 Competitive landscape 66	0	1
Summary 66	0	1
Market overview 67	0	1
Vendor analysis 70	0	1
Alcatel-Lucent 70	0	1
Avaya 71	0	1
Cisco 73	0	1
Interactive Intelligence 74	0	1
Nortel 76	0	1
ShoreTel 78	0	1
Siemens Enterprise Communications (SEN) 79	0	1
TeleWare 80	0	1
Conclusions 82	0	1
Chapter 5 The role of mobility 86	0	1
Summary 86	0	1
Market context 87	0	1
Mobile converged communications 88	0	1
Mobile presence 93	0	1
Publicâ€“private convergence 94	0	1
Convergence of mobile and desktop 95	0	1
Chapter 6 Special focus: IP Contact Centers 98	0	1
Summary 98	0	1
Market context 99	0	1
Competitive landscape 103	0	1
Vendor analysis 104	0	1
Alcatel-Lucent / Genesys 104	0	1
Avaya 106	0	1
Cisco 109	0	1
Aspect Software 112	0	1
Nortel 114	0	1
Interactive Intelligence 116	0	1
Mitel 117	0	1
Siemens 117	0	1
Conclusions 118	0	1
Chapter 7 Video in the enterprise 122	0	1
Summary 122	0	1
Market context 123	0	1
Video conferencing 123	0	1
Video contact center 125	0	1
â€˜I-see-you-you-see-meâ€™ 126	0	1
Business drivers of enterprise video 126	0	1
Remote working 128	0	1
Market sizing 130	0	1
Video conferencing 130	0	1
Video contact centers 131	0	1
By region 133	0	1
By vertical 136	0	1
Video contact center 136	0	1
Video conferencing 138	0	1
Vendor recommendations 141	0	1
Pricing model strategy 143	0	1
Product marketing support strategy 144	0	1
Conclusions 145	0	1
Index 147	0	1
Definitions 149	0	1
List of Figures	0	1
Figure 1.1: Voice/data convergence has allowed UC to emerge 18	0	1
Figure 1.2: Growth of IP transformation value over time 20	0	1
Figure 1.3: IT budgets are sensitive to macroeconomic conditions but opportunities remain 22	0	1
Figure 1.4: IMF forecasts slight global economic recovery in 2010 23	0	1
Figure 1.5: Key technologies for flexible working 33	0	1
Figure 2.6: Deploying converged communications as a managed service 46	0	1
Figure 2.7: Productivity and customer satisfaction are key priorities 48	0	1
Figure 3.8: Unified communications market opportunity by technology, 2008-2013 ($m) 57	0	1
Figure 3.9: Greenfield investments in converged communications, by technology 61	0	1
Figure 5.10: Enterprise spending on mobile 87	0	1
Figure 5.11: Converged communications application evolution 89	0	1
Figure 7.12: Video conferencing value stack 127	0	1
Figure 7.13: The global video conferencing market (000s), 2008-2013 131	0	1
Figure 7.14: Global video contact center agent positions (000s), 2008â€“2013 135	0	1
Figure 7.15: Adopters of video contact centers, by vertical 136	0	1
Figure 7.16: Adopters of video conference technologies, by vertical 138	0	1
List of Tables	0	1
Table 3.1: Unified communications market opportunity by technology, 2008-2013 ($m) 56	0	1
Table 7.2: The global video conferencing market (000s), 2008-2013 131	0	1
Table 7.3: Global video contact center agent positions (000s), 2008â€“2013 135	0	1

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