Servicer Evaluation: RoundPoint Mortgage Servicing Corp. - S&P Global Ratings’ Credit Research

Servicer Evaluation: RoundPoint Mortgage Servicing Corp.

Servicer Evaluation: RoundPoint Mortgage Servicing Corp. - S&P Global Ratings’ Credit Research
Servicer Evaluation: RoundPoint Mortgage Servicing Corp.
Published May 13, 2014
Published May 13, 2014
Price US$ 500.00  |  Buy this Report Now

About This Report

  
Abstract:

Focus on customer service and proactive default management, through both traditional methods and innovative programs, to provide maximum return for investors and address the needs of borrowers; RoundPoint has created a customer advocate role to handle all qualified written requests and escalate calls not resolved by the customer contact group; Comprehensive approach to assuring Consumer Finance Protection Bureau (CFPB) compliance, and engaging an external consultant to review compliance with the final CFPB rules; Incorporate innovative approaches to servicing such as calling borrowers that drop out of the call queue in-between their release from the interactive voice response (IVR) and interacting with a single point of contact (SPOC), based on caller ID; Very manageable turnover (6.5% management and 6.7 % staff);

  
Report Type:

Full Report

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Sector
Structured Finance
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S&P Global Ratings’ Credit Research—S&P Global Ratings’ credit research provides analysis on issuers and debt obligations of corporations, states and municipalities, financial institutions, insurance companies and sovereign governments. S&P Global Ratings also offers insight into the credit risk of structured finance deals, providing an independent view of credit risk associated with a growing array of debt-securitized instruments.

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Cite this Report

  
MLA:
S&P Global Ratings’ Credit Research. "Servicer Evaluation: RoundPoint Mortgage Servicing Corp." May 13, 2014. Alacra Store. Oct 19, 2017. <http://www.alacrastore.com/s-and-p-credit-research/Servicer-Evaluation-RoundPoint-Mortgage-Servicing-Corp-1316525>
  
APA:
S&P Global Ratings’ Credit Research. (). Servicer Evaluation: RoundPoint Mortgage Servicing Corp. May 13, 2014. New York, NY: Alacra Store. Retrieved Oct 19, 2017 from <http://www.alacrastore.com/s-and-p-credit-research/Servicer-Evaluation-RoundPoint-Mortgage-Servicing-Corp-1316525>
  
US$ 500.00
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