Forrester

Making Leaders Successful Every Day July ##, #### | Updated: August ##, #### Financial Web Sites Need Customer Service Help by Diane Clarkson and Elizabeth Stark for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy Interest in cloud-based email is rapidly rising. The promise

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy A recent Forrester survey of

Making Leaders Successful Every Day July ##, #### Inquiry Insights: Web #.# And Social Media Technologies, Q# #### by G. Oliver Young for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes a market sizing forecast ExECUTIvE SUMMARy Between #### and ####

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy Cross-channel reviews uncover flaws that prevent users from accomplishing

Making Leaders Successful Every Day July ##, #### Evaluating Satyam#;s New Avatar -- Mahindra Satyam by Sudin Apte for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Application Development & Program Management Professionals ExECUTIvE SUMMARy In the past year, Forrester interviewed ## Sybase

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals Includes data from Business Data Services ExECUTIVE SUMMARy In times of economic

Making Leaders Successful Every Day July ##, #### IT Compliance: From Painful To Pleasant by Khalid Kark for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources

Making Leaders Successful Every Day July ##, #### Global Banking Platform Deals ####: Regions by Jost Hoppermann for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources

Making Leaders Successful Every Day July ##, #### Market Overview: Environmental Management Information Systems by Chris McClean and Onica King for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on

Making Leaders Successful Every Day July ##, #### The Forrester WaveTM: Australian Interactive Marketing Agencies, Q# #### by Steven Noble for Interactive Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy Cost reduction is the universal #### battle cry. With ##

Making Leaders Successful Every Day July ##, #### Enterprises Should Push Supplier Networks To Deliver Interoperability by Duncan Jones for Sourcing And Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals Includes data from Business Data Services ExECUTIVE SUMMARy Despite the current crisis

Making Leaders Successful Every Day July ##, #### Market Overview: Firewall Auditing Tools by John Kindervag for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy There are more than

Making Leaders Successful Every Day July ##, #### Market Momentum: IT Services And Outsourcing Market, H# #### by Pascal Matzke and Charles Green for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Awareness and ownership of

Making Leaders Successful Every Day July ##, #### Market Overview: Client Management Suites by Natalie Lambert for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy Despite client virtualization becoming increasingly popular, there is still much

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUTIvE SUMMARy One of the key methods for obtaining more value from IT is

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy On July ##, ####, IBM announced the plan to acquire

Making Leaders Successful Every Day July ##, #### | Updated: July ##, #### Mobile Contactless Payments In Europe: The Reality Beyond The NFC Hype by Thomas Husson for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction

Making Leaders Successful Every Day July ##, #### Demand Insights: Enterprise Mobility #### by Michele Pelino for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Health plan member experience is

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy Although the financial and environmental savings from PC power management

Making Leaders Successful Every Day July ##, #### The Real Value Of Virtual Worlds by TJ Keitt for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources

Making Leaders Successful Every Day July ##, #### Case Study: How PerkettPR -- An All-Virtual Organization -- Is Powered By Remote Workers by Chris Silva and Doug Washburn for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals Includes data from Business Data Services ExECUTIvE SUMMARy The battle for your

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy As organizations look to reduce the financial costs and environmental

Making Leaders Successful Every Day July ##, #### | Updated: August ##, #### Travel Web Site Customer Service Is Far From Perfect by Diane Clarkson and Elizabeth Stark for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized

Making Leaders Successful Every Day July ##, #### Consumer Behavior Online: A #### Deep Dive by Jackie Anderson for Consumer Market Research Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Making Leaders Successful Every Day July ##, #### Software Size Matters, And You Should Measure It by Mary Gerush and Dave West for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy The enterprise #.# market -- the use of Web #

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy The most recent iteration of the Wi-Fi standard, ###

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Technology Product Management & Marketing Professionals ExECUTIvE SUMMARy The cloud computing phenomenon is extraordinarily hot, leading

Making Leaders Successful Every Day July ##, #### How The Cloud Will Transform Disaster Recovery Services by Stephanie Balaouras for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Analyst Relations Professionals ExECUTIvE SUMMARy Many services firms give weak initial briefings when they try

Making Leaders Successful Every Day July ##, #### Articulating The Business Value Of Information Security by Khalid Kark for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available

Making Leaders Successful Every Day July ##, #### Healthcare Security: Ready Or Not, Here It Comes by Khalid Kark for Security And Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on

Making Leaders Successful Every Day July ##, #### Market The BT Service Portfolio To Fuel Innovation And Utility by Alexander Peters, Ph.D. for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based

Making Leaders Successful Every Day July ##, #### IT Operations ####: An Automation Odyssey by Glenn O#;Donnell for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available

Making Leaders Successful Every Day July ##, #### Introducing Forrester#;s Scorecard For AR And Sales by Kevin Lucas for Analyst Relations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Making Leaders Successful Every Day July ##, #### Best Practices: Implementing Strong Authentication In Your Enterprise by Bill Nagel for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Making Leaders Successful Every Day July ##, #### Judging The Maturity Of Your Vendor Management Efforts by John C. McCarthy for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based

Making Leaders Successful Every Day July ##, #### | Updated: September #, #### The Forrester WaveTM: Web Analytics, Q# #### by John Lovett for Customer Intelligence Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is

Making Leaders Successful Every Day July ##, #### How The Best Manufacturer Web Sites Drive Sales (Hint: Through Other Stores) by Sucharita Mulpuru and Peter Hult for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals Client Choice topic ExECUTIvE SUMMARy Forrester applied an adjusted version of its

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy The economic forecast for the #### budget cycle: tense. As

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Security & Risk Professionals ExECUTIvE SUMMARy John Gray at Deloitte Ireland had a vision for a

Making Leaders Successful Every Day July ##, #### Your #### Business Analysts: Know Them To Grow Them by Mary Gerush for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy In previous research, Forrester found that US consumers looked for

Making Leaders Successful Every Day July ##, #### Distributed Enterprise #.# by George Lawrie for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Security & Risk Professionals ExECUTIvE SUMMARy Rick Robinson at Avaya had a vision for a multifunctional

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy Most offshore players are facing rough business weather for

Making Leaders Successful Every Day July ##, #### Mighty Mashups: Do-It-Yourself Business Intelligence For The New Economy by James Kobielus for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information

Making Leaders Successful Every Day July ##, #### Function Points: A Critical Analysis Of The Pros And Cons Of Adoption by Mary Gerush for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy Product development is poised to undergo huge changes in

Making Leaders Successful Every Day July ##, #### Marketing Teams Need Business Skills by Mary Beth Kemp for Marketing Leadership Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources

Making Leaders Successful Every Day July ##, #### | Updated: August #, #### TechRadarTM For Security & Risk Professionals: Network Threat Mitigation, Q# #### by John Kindervag for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly

Making Leaders Successful Every Day July ##, #### TechRadarTM For Sourcing & Vendor Management Professionals: ePurchasing, Q# #### by Patrick M. Connaughton and Duncan Jones for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly

Making Leaders Successful Every Day July ##, #### Marketers: Stop The Abuse! Adopt Preference Management by Dave Frankland for Customer Intelligence Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy With Windows # generally available on October ##, ####, most

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy Windows XP has remained the corporate desktop operating system (OS

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUT I v E S U M MA Ry Detractors -- consumers who

Making Leaders Successful Every Day July ##, #### Why Mobile#;s Time Has Come by Ian Fogg for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available

Making Leaders Successful Every Day July ##, #### | Updated: July ##, #### Global Online Population Forecast, #### To #### by Zia Daniell Wigder for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited

Making Leaders Successful Every Day July ##, #### Sourcing Lessons From #### EMEA IT Outsourcing Deal Activity by Andrew Parker for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Enterprise Architecture Professionals ExECUTIvE SUMMARy Enterprise architecture (EA) programs are becoming more business focused and

Making Leaders Successful Every Day July ##, #### It#;s Time To Revisit Product Information Management (PIM) by Rob Karel for Business Process & Application Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based

Making Leaders Successful Every Day July ##, #### The State Of US Small Business Banking by Brad Strothkamp and Peter Wannemacher for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is

Making Leaders Successful Every Day July ##, #### Driving Sales On Banks#;Secure Sites -- Global Best Practices by Vanessa Niemeyer, Ph.D. for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information

Making Leaders Successful Every Day July ##, #### The Opportunities And Challenges Of Mobile Research by Reineke Reitsma for Consumer Market Research Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Market Research Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Tight budgets drive many

Making Leaders Successful Every Day July ##, #### Examining Changes In IT Spend In Asia Pacific by Tim Sheedy for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources

Making Leaders Successful Every Day July ##, #### Optimize Performance By Driving Enterprise Sales Outcomes by Scott Santucci for Technology Sales Enablement Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Technology Product Management & Marketing Professionals ExECUTIvE SUMMARy Current economic conditions are laying bare what#;s

Making Leaders Successful Every Day July ##, #### PCI X-Ray: Network Segmentation by John Kindervag for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy What#;s the state

Making Leaders Successful Every Day July ##, #### Market Overview: The Corporate Strategy Services Market In #### by Daniel Krauss for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy Site owners often report difficulty finding and hiring the right

Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUTIvE SUMMARy In Q# ####, Forrester surveyed #,### IT decision-makers to find