Report title: Service Catalog — Your Prerequisite For Effective IT Service Management
from Forrester
10 page (3535 word) report published Oct 28, 2009

Price $749.00 available for immediate download
Report Overview
 
Search Inside
 
About Forrester

The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services with value and alignment to the business. To do this, IT must transform itself from an organization with many silos of technical and functional silos into a business with reliable and cost-effective service offerings. The attitude, behavior, and culture of the organization must shift to a service provider organization. The first step in this transformation is to develop a service catalog that describes the IT services supporting the business services and in turn the business process.

Report Type: Trends
Source: Forrester Research, Inc.
Author: Evelyn Hubbert; Glenn O'Donnell
Subtitle: Yes, They Can Help Connect You With The Business
Contributors:  Peter O'Neill; Simon Yates; Lauren E. Nelson; Alex Crumb
Primary Role: Infrastructure & Operations
Free Sample: Click Here to Download
Format:
PDF Adobe Acrobat


Enter the keyword(s) which you would like to search for within this document and click "Search"  


Price: $749.00



  Can't Decide?

Purchasing premium research sight unseen can be intimidating. At Alacra we want you to know what you are getting. Visit our FAQ or ask our Customer Service Team any questions about the report you are considering purchasing.