Report title: Health Plan Provider Search Tools: It's Time For An Upgrade
from Forrester
7 page (2825 word) report published Oct 29, 2009

Price $749.00 available for immediate download
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Consumers tell us that online provider directory tools are convenient and reasonably easy to use but still fall short of helping them make decisions regarding where to get the best care for themselves and their families. To bring provider directories in line with consumer expectations, health plan customer experience professionals should source up-to-date provider data from a third-party vendor, think outside the box on where and how to source supplemental provider information, and bring cost into the provider search equation.

Report Type: Trends
Source: Forrester Research, Inc.
Author: Elizabeth Boehm
Contributors:  Vidya L. Drego; Rachel Zinser; William Chu
Primary Role: Customer Experience
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