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Forrester Forrester Research identifies and analyzes emerging trends in technology and their impact on business. Forrester provides companies with rigorous research, practical ideas, and objective guidance to help them thrive on technology change. Research topics include Automotive, Financial Services, Healthcare, IT Security and Spending, and Media and Entertainment, to name a few.
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Latest Research:
Name Date
WiMAX In The US: Complement, Substitute, Or Irrelevant? WiMAX In The US: Complement, Substitute, Or Irrelevant? 2009-11-20
Inquiry Spotlight: Consumer Wireless Strategy, Q3 2009 Inquiry Spotlight: Consumer Wireless Strategy, Q3 2009 2009-11-19
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals ExECUT I v E S U M MA Ry Mobile is
For Gen Y, Mobility Trumps Web 2.0 At Work For Gen Y, Mobility Trumps Web 2.0 At Work 2009-11-19
November ##, #### For Gen Y, Mobility Trumps Web #.# At Work by Ted Schadler for Information & Knowledge Management Professionals Making Leaders Successful Every Day For Information & Knowledge Management Professionals Includes data from Workforce Technographics® E x E c
Navigating The Twittersphere Navigating The Twittersphere 2009-11-19
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUT I v E S U M MA Ry Successfully engaging with
Inquiry Spotlight: Retail Point-Of-Sale Systems, Q3 2009 Inquiry Spotlight: Retail Point-Of-Sale Systems, Q3 2009 2009-11-19
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUT I v E S U M MA Ry Retail line-of-business executives
What Type Of Market Research Online Community Vendor Should Tech B2B Market Researchers Use? What Type Of Market Research Online Community Vendor Should Tech B2B Market Researchers Use? 2009-11-19
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For B#B Market Research Professionals ExECUT I v E S U M MA Ry Market research
Harnessing Social Networking To Drive Transformation Harnessing Social Networking To Drive Transformation 2009-11-19
Making Leaders Successful Every Day November ##, #### Harnessing Social Networking To Drive Transformation by Rob Koplowitz for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
The Forrester Wave™: Business Performance Solutions, Q4 2009 The Forrester Wave™: Business Performance Solutions, Q4 2009 2009-11-19
Making Leaders Successful Every Day November ##, #### The Forrester WaveTM: Business Performance Solutions, Q# #### by Paul D. Hamerman for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
Enterprise Carbon And Energy Management Systems Enterprise Carbon And Energy Management Systems 2009-11-19
How To Measure And Value iWorker Productivity How To Measure And Value iWorker Productivity 2009-11-19
Status, Challenges, And Near-Term Tactics For Cloud Services In Enterprise Outsourcing Deals Status, Challenges, And Near-Term Tactics For Cloud Services In Enterprise Outsourcing Deals 2009-11-18
Making Leaders Successful Every Day November ##, #### Status, Challenges, And Near-Term Tactics For Cloud Services In Enterprise Outsourcing Deals by Paul Roehrig, Ph.D. for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction
A Deep Dive Into Asia Pacific Consumers' Online Behavior A Deep Dive Into Asia Pacific Consumers 2009-11-18
Making Leaders Successful Every Day November ##, #### A Deep Dive Into Asia Pacific Consumers#; Online Behavior by Olesia Klevchuk for Consumer Market Research Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
Charging Back For Your Virtual Infrastructure Charging Back For Your Virtual Infrastructure 2009-11-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry As you continue
Driving Multitenancy In Your Virtual Environments Driving Multitenancy In Your Virtual Environments 2009-11-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals Includes data from Business Data Services ExECUT I v E S U
The State Of Point-Of-Sale Systems The State Of Point-Of-Sale Systems 2009-11-18
Making Leaders Successful Every Day November ##, #### The State Of Point-Of-Sale Systems by George Lawrie for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions
The State Of Global Enterprise IT Budgets: 2009 To 2010 The State Of Global Enterprise IT Budgets: 2009 To 2010 2009-11-18
November ##, #### The State Of Global Enterprise IT Budgets: #### To #### by Jennifer Belissent, Ph.D. for B#B Market Research Professionals Making Leaders Successful Every Day For B#B Market Research Professionals Includes data from Business Data Services E
B2B eCommerce Trends And Solutions Market Overview B2B eCommerce Trends And Solutions Market Overview 2009-11-18
Business Optimization Drives Lean BT's Adoption Business Optimization Drives Lean BT 2009-11-18
Client Management Software Adoption Trends, 2009 Client Management Software Adoption Trends, 2009 2009-11-17
The Psychology Of Early Adopters The Psychology Of Early Adopters 2009-11-17
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Include data from Consumer Technographics® ExECUT I v E S U
B2B eBusiness: Preparing For Online Liftoff B2B eBusiness: Preparing For Online Liftoff 2009-11-17
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUT I v E S U M MA Ry As more
Market Overview: The Advent Of Enterprise Carbon And Energy Management Systems Market Overview: The Advent Of Enterprise Carbon And Energy Management Systems 2009-11-17
Making Leaders Successful Every Day November ##, #### Market Overview: The Advent Of Enterprise Carbon And Energy Management Systems by Christopher Mines for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
The Five Essential Metrics For Managing EA The Five Essential Metrics For Managing EA 2009-11-17
Making Leaders Successful Every Day November ##, #### The Five Essential Metrics For Managing EA by Jeff Scott for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
The Forrester Wave™: Full-Service Market Research Online Community Vendors, Q4 2009 The Forrester Wave™: Full-Service Market Research Online Community Vendors, Q4 2009 2009-11-17
Recruiting, Developing, And Retaining Women And Underrepresented Minorities In IT Infrastructure And Operations Recruiting, Developing, And Retaining Women And Underrepresented Minorities In IT Infrastructure And Operations 2009-11-17
Microsoft Ups The ALM Ante With Its Bet On Teamprise Microsoft Ups The ALM Ante With Its Bet On Teamprise 2009-11-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Application Development & Program Management Professionals ExECUT I v E S U M MA Ry Microsoft
Imaging Investments Keep Coming In Slow March Across The Digital Divide Imaging Investments Keep Coming In Slow March Across The Digital Divide 2009-11-16
The Privacy Exchange Disconnect The Privacy Exchange Disconnect 2009-11-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Intelligence Professionals Includes Forrester research panel data ExECUT I v E S U M
Case Study: Baker Tilly Virchow Krause Builds Trust With Strong Authentication Case Study: Baker Tilly Virchow Krause Builds Trust With Strong Authentication 2009-11-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Security & Risk Professionals ExECUT I v E S U M MA Ry Matt Jennings at
TechRadar™ For Infrastructure And Operations Professionals: Infrastructure Virtualization, Q4 2009 TechRadar™ For Infrastructure And Operations Professionals: Infrastructure Virtualization, Q4 2009 2009-11-16
Making Leaders Successful Every Day November ##, #### TechRadarTM For Infrastructure And Operations Professionals: Infrastructure Virtualization, Q# #### by Galen Schreck for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
Case Study: Hunter Douglas Europe Grows Via Distributed Content Management Platform Case Study: Hunter Douglas Europe Grows Via Distributed Content Management Platform 2009-11-16
Making Leaders Successful Every Day November ##, #### Case Study: Hunter Douglas Europe Grows Via Distributed Content Management Platform by Chad Mitchell for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information
Favorite Online Brands Succeed On Traditional Brand Values Favorite Online Brands Succeed On Traditional Brand Values 2009-11-16
Making Leaders Successful Every Day November ##, #### Favorite Online Brands Succeed On Traditional Brand Values by David Card for Marketing Leadership Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
US Pay-TV Forecast, 2009 To 2014 US Pay-TV Forecast, 2009 To 2014 2009-11-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes a market sizing forecast ExECUT I v E S U
Travelers Are Cashing In On Loyalty Programs Travelers Are Cashing In On Loyalty Programs 2009-11-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUT I v E S U
How Will SharePoint 2010 Affect Your Enterprise Search Strategy? How Will SharePoint 2010 Affect Your Enterprise Search Strategy? 2009-11-16
Learn More About Your 2009 Business Analysts Learn More About Your 2009 Business Analysts 2009-11-13
Q&A: New Workload Adoption On System z Mainframe Q&A: New Workload Adoption On System z Mainframe 2009-11-13
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry Over the past
Benchmarking ANZ IT Budgets Benchmarking ANZ IT Budgets 2009-11-13
Making Leaders Successful Every Day November ##, #### Benchmarking ANZ IT Budgets by Tim Sheedy for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at
The Low-Hanging Fruit That Service Operations Teams Should Consider Now The Low-Hanging Fruit That Service Operations Teams Should Consider Now 2009-11-13
Making Leaders Successful Every Day November ##, #### The Low-Hanging Fruit That Service Operations Teams Should Consider Now by Evelyn Hubbert for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Best Practices: Microsoft Office Enterprise Strategy Best Practices: Microsoft Office Enterprise Strategy 2009-11-13
Making Leaders Successful Every Day November ##, #### Best Practices: Microsoft Office Enterprise Strategy by Sheri McLeish for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
The Forrester Wave™ For B2B Service Providers: Trends And Issues The Forrester Wave™ For B2B Service Providers: Trends And Issues 2009-11-13
How Lean Software Will Help App Dev Better Serve The Business How Lean Software Will Help App Dev Better Serve The Business 2009-11-12
3Com Gives HP Core Networking — And Amps Up Cisco Competition 3Com Gives HP Core Networking — And Amps Up Cisco Competition 2009-11-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUT I V E S U M MA Ry HP announced an
SAP Will Retrench With NetWeaver SAP Will Retrench With NetWeaver 2009-11-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Application Development & Program Management Professionals ExECUT I v E S U M MA Ry Pop
Consumer Security Market Trends, 2009 To 2010: Evolving Threats And Defenses Consumer Security Market Trends, 2009 To 2010: Evolving Threats And Defenses 2009-11-12
Making Leaders Successful Every Day November ##, #### Consumer Security Market Trends, #### To ####: Evolving Threats And Defenses by Jonathan Penn for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Q&A: The New Math For New Mainframe Workloads Q&A: The New Math For New Mainframe Workloads 2009-11-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry Justifying the transitioning
Do Your Software Contracts Permit External Use? Do Your Software Contracts Permit External Use? 2009-11-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUT I V E S U M MA Ry Many IT
Assessing Your Customer Intelligence Quotient Assessing Your Customer Intelligence Quotient 2009-11-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Intelligence Professionals Includes Forrester research panel data ExECUT I v E S U M
Aligning Your VMware Licensing Strategy With Your Broader Virtualization Plans Aligning Your VMware Licensing Strategy With Your Broader Virtualization Plans 2009-11-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry It#;s not
In-Database Analytics: The Heart Of The Predictive Enterprise In-Database Analytics: The Heart Of The Predictive Enterprise 2009-11-12
Making Leaders Successful Every Day November ##, #### In-Database Analytics: The Heart Of The Predictive Enterprise by James Kobielus for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
The Forrester Wave™: Enterprise Content Management Suites, Q4 2009 The Forrester Wave™: Enterprise Content Management Suites, Q4 2009 2009-11-12
Making Leaders Successful Every Day November ##, #### The Forrester WaveTM: Enterprise Content Management Suites, Q# #### by Stephen Powers, Brian W. Hill, and Craig Le Clair for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized
Sixteen Voice Of The Customer Recommendations Sixteen Voice Of The Customer Recommendations 2009-11-11
Making Leaders Successful Every Day November ##, #### Sixteen Voice Of The Customer Recommendations by Bruce D. Temkin for Customer Experience Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
Four Mistakes To Avoid When Hiring An Interactive Agency For Design Projects Four Mistakes To Avoid When Hiring An Interactive Agency For Design Projects 2009-11-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUT I v E S U M MA Ry Finding the right
US Interactive Marketing Forecast By Industry, 2009 To 2014 US Interactive Marketing Forecast By Industry, 2009 To 2014 2009-11-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUT I v E S U M MA Ry Although interactive marketing
Next-Generation Contact Centers Next-Generation Contact Centers 2009-11-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry Contact center customer
Looking Beyond Global Providers For SAP Services Looking Beyond Global Providers For SAP Services 2009-11-10
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUT I V E S U M MA Ry Firms seeking
Case Study: How Fox And Microsoft Used Mobile Research To Measure Movie Advertising Impact Case Study: How Fox And Microsoft Used Mobile Research To Measure Movie Advertising Impact 2009-11-10
Making Leaders Successful Every Day November ##, #### Case Study: How Fox And Microsoft Used Mobile Research To Measure Movie Advertising Impact by Reineke Reitsma for Consumer Market Research Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
The Forrester Wave™: WAN Optimization, Q4 2009 The Forrester Wave™: WAN Optimization, Q4 2009 2009-11-10
Making Leaders Successful Every Day November ##, #### The Forrester WaveTM: WAN Optimization, Q# #### by Chris Silva for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
Publishers Need Multichannel Subscription Models Publishers Need Multichannel Subscription Models 2009-11-10
Making Leaders Successful Every Day November ##, #### Publishers Need Multichannel Subscription Models by Sarah Rotman Epps for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market 2009-11-10
Making Leaders Successful Every Day November ##, #### Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market by Jean-Pierre Garbani for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly
Top Customer Experience Takeaways From SpeechTEK 2009 Top Customer Experience Takeaways From SpeechTEK 2009 2009-11-10
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUT I v E S U M MA Ry Forrester recently attended
Case Study: Lionbridge Uses Virtualization To Reclaim Its Data Center Case Study: Lionbridge Uses Virtualization To Reclaim Its Data Center 2009-11-10
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry Microsoft Windows Server
Enterprise Platform Trends, H1 2009: Bye-Bye Vista Enterprise Platform Trends, H1 2009: Bye-Bye Vista 2009-11-10
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUT I V E S U M MA Ry Forrester#;s six
Market Overview: Workload Automation, Q3 2009 Market Overview: Workload Automation, Q3 2009 2009-11-09
Making Leaders Successful Every Day November #, #### | Updated: November ##, #### Market Overview: Workload Automation, Q# #### by Jean-Pierre Garbani for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
US Internet Access Forecast, 2009 To 2014 US Internet Access Forecast, 2009 To 2014 2009-11-09
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes a market sizing forecast ExECUT I v E S U
The Forrester Wave™: US Online Video Platforms, Q4 2009 The Forrester Wave™: US Online Video Platforms, Q4 2009 2009-11-06
Making Leaders Successful Every Day November #, #### The Forrester WaveTM: US Online Video Platforms, Q# #### by Bobby Tulsiani for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
The State Of Enterprise IT Services: 2009 The State Of Enterprise IT Services: 2009 2009-11-06
November #, #### | Updated: November ##, #### The State Of Enterprise IT Services: #### by Pascal Matzke and John C. McCarthy for B#B Market Research Professionals Making Leaders Successful Every Day For B#B Market Research Professionals Includes data from Business
US Mobile Forecast, 2009 To 2014 US Mobile Forecast, 2009 To 2014 2009-11-06
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes data from Consumer Technographics® ExECUT I v E S U
Taking Digital Music To The Mainstream: The Music Product Features For The Living Room Taking Digital Music To The Mainstream: The Music Product Features For The Living Room 2009-11-06
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Include data from Consumer Technographics® ExECUT I v E S U
Unified Communications Vendor Selection Criteria Unified Communications Vendor Selection Criteria 2009-11-06
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operation Professionals ExEcutivE Summary Unlike most commercial software applications that have a preset number
A Catalog Of Technical Services Improves The Manageability Of The BT Service Portfolio A Catalog Of Technical Services Improves The Manageability Of The BT Service Portfolio 2009-11-06
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUT I v E S U M MA Ry Business technology (BT) changes IT
Forrester's Best Practices Framework For BT Leadership Maturity Forrester 2009-11-06
Making Leaders Successful Every Day November #, #### Forrester#;s Best Practices Framework For BT Leadership Maturity by Bobby Cameron and Tim DeGennaro for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
Lessons From Online Consultation In Australia Lessons From Online Consultation In Australia 2009-11-06
Making Leaders Successful Every Day November #, #### Lessons From Online Consultation In Australia by Steven Noble for Marketing Leadership Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources
Role Overview: Service Catalog Manager Role Overview: Service Catalog Manager 2009-11-06
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry Most IT organizations
Best Practices In IT Financial Management Best Practices In IT Financial Management 2009-11-06
Making Leaders Successful Every Day November #, #### Best Practices In IT Financial Management by Craig Symons for CIOs © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect
The US Insurance Buyer's Journey And Its Affect On Carriers And Agents The US Insurance Buyer 2009-11-06
Customer Intelligence: Marketing's Next Strategic Imperative Customer Intelligence: Marketing 2009-11-06
Inquiry Insights: Business Intelligence, 2008 To H1 2009 Inquiry Insights: Business Intelligence, 2008 To H1 2009 2009-11-05
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUT I V E S U M MA Ry Forrester receives more
Market Momentum: IT Management Software Market, H1 2009 Market Momentum: IT Management Software Market, H1 2009 2009-11-05
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUT I V E S U M MA Ry Forrester#;s market
Mobile Technographics® In Europe Mobile Technographics® In Europe 2009-11-05
Making Leaders Successful Every Day November #, #### | Updated: November ##, #### Mobile Technographics® In Europe by Thomas Husson for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Online Retailers' Adoption Of Online Video Content Is Ahead Of Consumers' Preferences Online Retailers 2009-11-05
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUT I v E S U
Global EA Drives Global IT: Assess Your EA Initiative's Global Readiness Global EA Drives Global IT: Assess Your EA Initiative 2009-11-05
Making Leaders Successful Every Day November #, #### Global EA Drives Global IT: Assess Your EA Initiative#;s Global Readiness by Jost Hoppermann for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information
Depicting European Shoppers' Complex Purchasing Decision Path Depicting European Shoppers 2009-11-05
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUT I v E S U
Refresher Course: Hiring VARs Refresher Course: Hiring VARs 2009-11-05
Making Leaders Successful Every Day November #, #### Refresher Course: Hiring VARs by Duncan Jones and Caroline Roeleveld-Hoekendijk for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Why Mobile Could Reinvent Social Computing Why Mobile Could Reinvent Social Computing 2009-11-05
Case Study: The NHL Uses Tweet-Ups To Energize Its Fan Base And Reach New Audiences Case Study: The NHL Uses Tweet-Ups To Energize Its Fan Base And Reach New Audiences 2009-11-04
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUT I v E S U M MA Ry To create excitement
Who Will Pay For Online Content? Who Will Pay For Online Content? 2009-11-04
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes data from Consumer Technographics® ExECUT I v E S U
2009 Forrester Groundswell Awards Winners Offer B2B Tech Marketers Valuable Social Media Lessons 2009 Forrester Groundswell Awards Winners Offer B2B Tech Marketers Valuable Social Media Lessons 2009-11-04
Making Leaders Successful Every Day November #, #### #### Forrester Groundswell Awards Winners Offer B#B Tech Marketers Valuable Social Media Lessons by Laura Ramos for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
State Of Enterprise Disaster Recovery Preparedness: Q3 2009 State Of Enterprise Disaster Recovery Preparedness: Q3 2009 2009-11-04
Making Leaders Successful Every Day November #, #### State Of Enterprise Disaster Recovery Preparedness: Q# #### by Stephanie Balaouras for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Outlook For European Online Christmas Sales, 2009 Outlook For European Online Christmas Sales, 2009 2009-11-04
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUT I v E S U
PHRs: Scant Penetration And Lots Of Confusion PHRs: Scant Penetration And Lots Of Confusion 2009-11-04
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals Includes data from Consumer Technographics® ExECUT I v E S U M
Top 15 Technology Trends EAs Should Watch Top 15 Technology Trends EAs Should Watch 2009-11-04
The Marketing Of Market Research: Successful Communication Builds Influence The Marketing Of Market Research: Successful Communication Builds Influence 2009-11-04
Making Leaders Successful Every Day November #, #### The Marketing Of Market Research: Successful Communication Builds Influence by Reineke Reitsma for Consumer Market Research Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
Assumption Personas Help Overcome Hurdles To Using Research-Based Design Personas Assumption Personas Help Overcome Hurdles To Using Research-Based Design Personas 2009-11-04
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUT I v E S U M MA Ry Forrester recommends that
Top Strategies To Ensure Continued Value From Offshore Services Top Strategies To Ensure Continued Value From Offshore Services 2009-11-04
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUT I V E S U M MA Ry The vast
10 Companies eCommerce Executives Should Know About For 2010 10 Companies eCommerce Executives Should Know About For 2010 2009-11-04
The Forrester Wave™: Identity And Access Management, Q4 2009 The Forrester Wave™: Identity And Access Management, Q4 2009 2009-11-03
Making Leaders Successful Every Day November #, #### The Forrester WaveTM: Identity And Access Management, Q# #### by Andras Cser for Security & Risk Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
When Selling EA Value, Context Is Everything When Selling EA Value, Context Is Everything 2009-11-03
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Enterprise Architecture Professionals ExECUT I v E S U M MA Ry Describing success as
Enlist iWorkers In The Fight To Improve Information Access Enlist iWorkers In The Fight To Improve Information Access 2009-11-03
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Information & Knowledge Management Professionals Includes data from Workforce Technographics® ExECUT I v E S U
Case Study: Qwest Connects With Customers Through eBills And ePayments Case Study: Qwest Connects With Customers Through eBills And ePayments 2009-11-03
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUT I v E S U M MA Ry Through an
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