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Health Savings Accounts: The Battleground For Customer Loyalty
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2007-07-31 |
in which healthcare reform is a top priority, cannot break the...is on the rise, despite a vast education gap and poor...future healthcare expenses. Sounds like a no-brainer, right? Well, things...market was the top priority as more than #,### financial |
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| Energy Star Powers Up
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2007-07-31 |
Star continues to gain visibility as IT sourcing and vendor managers...confidence to use Energy Star as a quick win on the path...have to offer more than a rubber stamp to existing energy...The Energy Star label is a simple mechanism that tells sourcing |
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| The Mobile Web Versus The Web On An iPhone: iPhone Wins In A Blowout
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2007-07-31 |
end for the mobile Web as we know it today: Stripped...phoning, not browsing, will become a thing of the past. Companies...full-featured Web sites to a device that can handle them...to use. The iPhone offers a large, high-resolution screen with |
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| The Three Keys To Improving B2B Site Experience
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2007-07-31 |
that B#B site owners take a page from leading B#C sites...How To Get Started On A Successful B#B Site Strategy Supplemental...November #, #### ? Scenario Design: A Disciplined Approach To Customer Experienc...good usability doesn?t matter as much on a B#B site as it does on a B#C site. But attending to |
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| Establishing And Verifying Business Benefits
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2007-07-31 |
elements in the construct of a business case. The identification of...difficult to pin down without a reliable methodology or technique. Once...the project plan deliverables in a way that enables post-implementation...red. And stakeholders, much like a firm?s shareholders, will not |
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| Designing Interactions For An Aging Population
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2007-07-31 |
that they are often stereotyped as being. What drives technology adoption...six companies, including: AgeLight, Avenue A | Razorfish, Critical Mass, Intel, Organic...image in our heads of a doddering, cantankerous, nursing-home-bound...nursing-home-bound person on a fixed income who likes to |
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| European IT Outsourcing Deals: Financial Services Review, 2004 To 2006
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2007-07-31 |
Italy are increasing their share as well. While the financial services...be good for at least a couple of megadeals each year...million. Deal length choices showed a patchy picture; both short and...The financial services sector showed a strong preference for bundled deals |
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| Taking In-Person Self-Service From Blah To Brilliant
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2007-07-30 |
than three decades: the kiosk. As a result, in-person self-service...leaders will start to embrace a multitude of emerging technologies that...Consumer Adoption Are Locked In A Vicious Cycle Future In-Person...mobile phones and online video, as are consumers ? ##% of US |
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| Service Trumps Price As Consumers Get Older
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2007-07-30 |
important when doing business with a number of different types of...understand how these perceptions change as consumers age, we examined responses...low prices, good service, and a good reputation top the list...service and price is not a major factor. ? Insurance: Reputation and |
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| The Pending Legacy IT Skills Shortage
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2007-07-30 |
will walk out the door as Boomers retire. CIOs should take...OF CONTENTS Retirement Will Have A Sweeping Impact On The IT...Boomer Retirement Sets Stage For A ?Perfect Storm? This is the...CIOs # RETIREMENT WILL HAVE A SWEEPING IMPACT ON THE IT |
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| BPMS Revenue To Reach $6.3 Billion By 2011
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2007-07-30 |
key business processes that span a range of scenarios including human...webMethods, Vitria Technology, and W# ? as well as several private sector and government...from several limitations, not least a lack of tools that directly...development has given IT organizations a powerful way to respond to |
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| Service Provider Strategists: Take Converged Service Delivery To The Next Level!
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2007-07-27 |
outlined its vision for how a new service delivery paradigm, referred...service delivery paradigm, referred to as Converged Service Delivery (CSD), would...short of the CSD promise as they fail to provide the...services and IT services under a single service-level agreement (SLA |
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| Coming Soon: Remote Deposit Capture For Consumers?
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2007-07-27 |
businesses has been growing at a very fast rate, Forrester believes...with check writing quickly dwindling as a payments instrument, RDC for consumers...it is likely to be a bridge technology relevant for a maximum of ## years. RDC...is hitting the mainstream. # A leading vendor, Alogent, alone claims |
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| Japanese Companies: Build Trust With Contextual Links To Privacy And Security Information
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2007-07-27 |
customers? fears online. # In a recent review of ## major...in exchange for access to a mortgage calculator. While this practice...concerns. # ? Present privacy statements as legal disclaimers that evoke discomfort...complete an online request for a home loan consultation at a branch must click a ?Yes? radio button to confirm |
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| Information Workplace Trends 2007
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2007-07-27 |
for richer customer interactions and a changing workplace. Plus, the explosion...is rapidly affecting the enterprise as workers bring their favorite tools...Business Drivers: Customer Interactions And A Changing Workplace For I&KM...An Information Workplace (IW) is a next-generation digital workplace based |
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| Is EA Certification Important?
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2007-07-27 |
is not currently important. But a significant minority of our respondents...certification. This indicates that EA as a practice is maturing ? IT leaders...In May ####, Forrester posted a one-question poll on our...What does this reveal? Despite a history of ambiguous definitions of |
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