Forrester

TCS and Infosys all maintain a significant global delivery lead over...offer, sourcing specialists will need a careful approach to test pricing...The Global Delivery Train Setting A Benchmark For Low-Cost GDM...own. This is not just a competitive response to the Indian

information from unstructured text ? such as emails, documents, blog sites, and...The two capabilities together are a powerful combination for applications like...management, eDiscovery, quality improvement, and a host of other information-intensive...Information and knowledge management professional A NEW BREED OF BUSINESS INTELLIGENCE

one of our respondents identified a single business process owner for...for the complete order process. As a result, firms develop short-sighted...recommends that organizations rapidly assign a single process owner for the...siloed by functional areas such as sales, marketing, fulfillment, operations, and

come of age. That?s a good thing, considering tomorrow?s...####, Trends ? E*TRADE Mortgage: A Case Study In Cha t...Click-To-Call Should Be A Part Of Any eBusiness Strategy...by Brad Strothkamp with Carrie A. Johnson and Brendan McGowan #

EXECUTIVE SUMMARY Marketing professionals need a simple and accurate way to...In this first report in a new series, we share the...we share the results of a global analysis of technology attitude...consumers will adopt technology using a global Technographics segmentation. Related Research

disaster recovery capabilities is either a critical or important priority during...Firms typically do not have a centralized BC program office that...standards, consistency, and quality across a distributed organization or across hundreds...documents and Excel spreadsheets into a more mature BC program . TABLE

which stumped many antispam programs. As image spam subsides, many companies...the antispam filter will disrupt a healthy messaging environment. Image spam...every minute, they went to A.M. Turing Award-winner Manuel...Manuel Blum to help find a solution to tell humans and

supports real EA objectives ? such as knowledge-sharing, collaboration on standards...document is the first in a series that explores some emerging...capabilities. Avolution?s Abacus provides a tool to help the business...capabilities for business process simulation, as we found when we assessed

other segments to move to a more enjoyable provider. Given this...Since consumers don?t act as a single monolithic group, we examined...tops in rating the firms as being enjoyable. The exceptions: discount...ted ?#? or ?#? on a scale from (#) Dislik e

need to manage mobility is a growing imperative. Many firms have...of European firms making it a priority issue for ####. For...want to make that goal a reality, there is plenty of...managing telecom spend to adopt a central sourcing policy for mobility

Data Services EXECUTIVE SUMMARY Software-as-a-service (SaaS), a new model for software licensing...created huge levels of hype as it wins market share and...local customers up for failure. A thorough approach to purchasing SaaS...caught up in the hype as much as their North American and European

which they are profiting. Being a global corporation implies more than...global corporation implies more than a cross-regional distribution of operational...responsibility? #. What happens when a company leaves a community? #. What does the...annual reports, and shareholder resolutions. As companies find new ways to

and improved Harvest?s capabilities as a standalone offering, and Harvest is...Harvest is more competitive now as a result. It still isn?t...result. It still isn?t a Leader, though, as it remains weak on administration...FOR CA SHOPS CA is a $#.# billion IT management

our #### evaluation, now boasting a single repository; a better install process; completely new...management, and life-cycle integration. A relatively weak product road map...weak product road map and a high price point are all...SOLUTION OVERALL Serena Software is a $### million vendor of application