Forrester

Customer Self Service system provides a well-rounded solution for managing...support application developments. Aspect has a large population of traditional IVR...platform provides speech applications across a diversified user group including a large number of IVR customers...simultaneous ports, making it a good fit for organizations that

hosted speech self-service platform. As a company with a clear focus on speech self...attention to all aspects of a speech solution provides its customers...its growing customer base with a scalable security framework and its...s future vision includes creating a mobile, multimodal platform that will

emerging multimodal connectivity. Genesys has a large professional services team with...VoiceGenie also brought with it a large presence with telecommunications companies...scale enterprises and companies seeking a open architecture and software-based...based SIP capability but lacks a fully converged platform with VoiceGenie

industry. In addition to providing a speech platform for speech recognition...common tasks and also has a standard speech module that contains...### audio files for providing a more realistic experience than standard...enterprise customers has resulted in a limited market share for speech

triple play is to get a price discount. In most countries...say they are interested in a triple-play bundle ? the same...play bundle ? the same level as last year (see Figure #...interested (see Figure #-#). ? A discount is still the main

to market with its Prophecy, a standards-based speech self-service...calls across the network. Although a small company, Voxeo has a staff of experienced speech designers...to support its customer base. A unique value proposition for Voxeo...Evolution customer portal which provides a single Web- based control panel

Includes Business Technographics? data and a Forrester Wave? EXECUTIVE SUMMARY Forrester...service platforms, also referred to as voice portals, across ## criteria...self-service continues to be a dynamic market due to its...CONTENTS Improving Customer Experience Is A Catalyst For Speech Solutions Speech

to provide its customers with a choice on their migration path...path from IR to VP, as needed. Avaya has established a strong international presence with its...CONTACT CENTER CUSTOMERS Avaya is a global leader in contact centers...its speech self-service platform as the foundation for its contact

only eight weeks. Voxify supports a hosted managed service model and...report. Voxify should be considered as an attractive option for companies...speech applications. Voxify has gained a sizable market presence with its...to the packaged model, such as catalog orders, buying tickets, order

voice response (IVR) vendor with a large presence in standard- based...in hosted solutions. Intervoice has a large services team to support...for its customers. Intervoice is a long-term supporter of speech...their speech platform. Intervoice supports a broad range of industries on

Its recent purchase of Audium, a company that offers a drag-and-drop application environment...speech solutions, Cisco is still a relatively new player. Cisco indicates...offers the browser capability on a gateway, which reduces the complexity...Other leading speech standards such as CCXML, SIP, and MRCP are

self-service platform: It offers a fully managed, outsourced hardware/software...outsourced hardware/software system and a platform hosting option. West supports...introducing more advanced features such as natural language understanding (NLU) and...supports major speech standards such as VoiceXML, SIP, and RTP, and

EXECUTIVE SUMMARY Nortel Networks has a sizable presence in speech self...evolve its platform and develop a multimodal, standards-based portal which...SCALABILITY AND RELIABITY Nortel has a strong organization supporting its speech...and views speech self-service as an essential element of its

com TECH CHOICES EXECUTIVE SUMMARY As a leading contact center outsourcer, Convergys...its SpeechPort platform and offers a wide range of speech solutions...services, Convergys has in place a network infrastructure that provides high...large professional services organization offers a full set of services for

Technology Adoption Study data and a market sizing forecast EXECUTIVE SUMMARY...SUMMARY Online shopping is not a widespread activity in Spain. Today...products. By ####, four times as many consumers will spend ?##...will spend ?## billion online ? a tiny share of Europe?s

do not want to pay a lot for the bundle. This...follow this strategy. We predict a cumulative per-subscriber loss of...UP Forrester has just completed a comprehensive review of consumer broadband...this xDSL- focused research in a series of country and service

do not want to pay a lot for it. This means...follow this strategy. We predict a cumulative per-subscriber loss of...TELENOR Forrester has just completed a comprehensive review of consumer broadband...this xDSL- focused research in a series of country and service