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Thomson Financial Business Description:
| The Group's principal activity is to provide on demand customer relationship management (CRM) software and services that help consumer-centric organizations improve customer experiences, while reducing costs. It operates in 1 segment, i.e. customer relationship management software market. Its solution supports multiple communication channels, including web, interactive voice, e-mail, chat, telephone and proactive outbound e-mail communications. Its on-demand software supports multiple customer interaction points in a business's customer service, marketing and sales operations. Its suite of CRM solutions, offered in 33 languages and dialects, include the RightNow Service, RightNow Sales, RightNow Marketing and RightNow Analytics. Its product development efforts are focused on improving and enhancing its existing solutions and service offerings as well as developing new proprietary technology. It operates in the U.S, Europe and Asia pacific. |
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