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Thomson Reuters Business Description:
| RightNow Technologies (RightNow) provides on demand customer relationship management (CRM) software and services. RightNow's technology enables an organization's service, marketing and sales personnel to leverage a common application platform to deliver service, to market and to sell through the phone, e-mail Web and chat. Its solutions are provided through an application platform that is designed to be easy to implement, use and maintain, and to support improved customer experiences across multiple customer interaction points. Its solutions integrate with traditional enterprise and/or back office applications, and are available in 33 languages and dialects. During the year ended December 31, 2008, the Company rolled out functionalities, such as customer portal, contextual workspaces, agent scripting, co-browse, proactive chat, topic monitoring for feedback, and an integrated multi-channel customer feedback capability. |
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