The Group's principal activity is to develop and deploy business process outsourcing solutions, e-mail management, customer service and web- and voice-based customer interaction functions. It operates in three segments: BPO, Advisory and Research and Analytics. The BPO services it provide involve the transfer to it and accounting and customer service, after which it administer and manage the operations for its client. Research and analytics services facilitate more effective data-based strategic and operating decisions by its clients using statistical and quantitative analytical techniques. Advisory services include risk assessment, documentation and internal controls testing, business process re-engineering and process quality monitoring. The Group's clients are located principally in the United States and the United Kingdom.
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