The Group's principal activity is to provide solutions that drive more value from the relationships clients have with their customers and employees. It turns the everyday interactions into a source of profit and advantage for their clients. Its combination of domain expertise, operational excellence and innovative technologies has delivered process improvement and actionable business insight to clients that span more than 70 countries and 35 languages. It operates through three segments: Customer Management: Provides outsourced customer care solutions as well as professional and consulting services to in-house customer care operations. Information Management provides convergent rating, charging and billing solutions for the global communications industry. HR Management provides human resource business process outsourcing solutions and learning solutions. Its facilities are located in the United States, Canada, Latin America, Europe, the Middle East and Asia.
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